Delivery - Ultra fast 48 hours - DHL Express
If you are looking for a reliable and economical solution to send your parcels to or from Tunisia, TUNISIE COLIS is the ideal solution for you.
- By using Tunisie Colis , you have access to a wide selection of international and local carriers such as DHL Tunisia , UPS Tunisia , FedEx Tunisia , TNT, Aramex , La Poste Tunisienne , so that you can choose the one that best suits your needs and budget.
- With our price comparison tool, you can compare rates from different carriers and save money on your shipments. Don't hesitate to use Tunisie Colis for your next shipments; you won't be disappointed.
Express delivery to the address of your choice via DHL
Our parcels are shipped within 24 hours maximum (business day)!
With our partner DHL / UPS, orders placed before 11 am are generally delivered to the customer the following day; for orders placed during the day, they will be delivered to the customer in 2 days.
Orders placed on Saturday and Sunday will be delivered to the customer on Tuesday.
These deadlines are met in 90% of cases but may be extended due to unforeseen circumstances , including extreme weather conditions, strikes, and public holidays.
To make a claim regarding your delivery, you can contact DHL customer service by phone at 08 09 400 213 (free service + call charges).
DHL customer service is available Monday to Friday from 8:00 AM to 8:30 PM and on Saturdays from 8:30 am to 1:30 pm .
or by filling out the contact form, by clicking here .
o Deliveries are made by appointment.
o After validation of your order, shipment is made the same day (Monday to Friday - excluding public holidays and exceptional periods);
o Upon receiving the shipping confirmation email, you can visit the DHL website to track your package by clicking here .
You will receive a text message from DHL once the order has been processed by DHL, which will include the tracking number.
Items from the same order are, in principle, delivered in a single shipment except in the event of special problems (unavailability of an item for example).
Exceptional delays:
During sales periods or school holidays, delivery times may be temporarily longer.
Limitation of liability:
The stated delivery times are not contractual and any delay in the delivery of the package does not entitle the customer to compensation from Fouta Tunisie.
In the event of a return of the package due to the absence of the customer, a problem with the shipping address or an inability to receive the package, the reshipping costs will be charged to the customer.
Control of the order:
Upon receipt of the package, it is the customer's responsibility to check the delivered items (quality, quantity, conformity with the order, etc.).
No claims will be accepted after the 15-day period from the date of receipt of the items. A justified claim made within this period will entitle the customer to an exchange or refund of the product, without any other compensation.
If your package arrives damaged, you have the option to refuse delivery. Notify Customer Service using the online contact form available by clicking here . We will then initiate a claim with the carrier. In the event of a dispute, the investigation may take up to 21 business days.
In any case, Fouta Tunisie is committed to satisfying all its customers.
Return Address:
Fouta Tunisia
Europescaut Business Park
Rue du Coron des Dix
ANZIN 59410
FRANCE
0663529466